Our Policies

International Orders:

We Do Not Ship Internationally

Discounts and Special Offers:

Discounts and special offers can not be combined unless otherwise stated on our site or promotional items received by the customer. If promotions are combined without authorization we reserve the right to make the proper adjustment to your order without notice. You will receive an adjusted invoice and your order will be processed as per usual.

Substitutions:

Here at Enid's Gift Baskets we are always shopping for new and even better products and passing these exciting finds to our customers. Therefore, some of the items shown in our photos may no longer be available. Please be assured that substitutions will be made with items of equal or greater value.

Warm Weather:

During the summer months baskets containing chocolate will be replaced with non-chocolate items.

Fruit Baskets:

We do not ship fruit baskets.

We do not process same day orders for fruit baskets.

Fruit basket orders will be hand delivered the next business day.

Fruit baskets ordered on Friday or weekend will be processed on Monday or the next business day.  

Cancellation:Single Order(1basket)

You may cancel your order at any time before it leaves our facilities. A cancellation that occurs after the order leaves our facility will result in a 30% re-stocking fee in addition to any shipping or hand delivery fees. 

Refunds:Multiple Orders Gift

Due to our rapid order turnaround, all orders are final. Orders cannot be changed once the payment has been accepted.

Order placed after payment has been accepted is considered a new order and must meet any minimumn requirements in order to receive a discount. Order placed with less than a 48 hour turnaround time will incurr a $50.00 rush charge.

Damaged Items:

Please notify us in 3 business days of receipt of order for replacement of damaged item(s).  Instances where shipping cost exceed the cost of a damaged item(s) we reserve the right to issue a refund equal to the cost of the damaged item to the purchaser.

Online orders requesting hand delivery outside hand delivery areas 

Online orders requesting hand delivery but are however outside our hand delivery

areas will be ground shipped and normal shipping policies and pricing will apply.. Due to heavy volume of orders you will NOT be notified of delivery changes. Please check our hand delivery areas prior to placing your order and requesting hand delivery. Please view hand delivery areas below.

 

We are not responsible for delays in delivery due to selection of delivery options not available to you. 

 

We offer local hand delivery to the following areas for orders placed by 10AM (EST) Mon-Friday:
Atlanta,Alpharetta, Austell, Buck head, College Park, Dallas, Decatur, Duluth, East Point, Hiram, Kennesaw, Mableton, Marietta, Norcross, Powder Springs, Roswell,Smyrna,Stone Mt, Vinings, 
 

Re-delivery fees:

Orders that require re-delivery due to customer error will incur an additional re-delivery fee of $10.00 for shipped orders and $15.00 or more for hand delivery orders depending on new delivery location. 

Re-routing fees:

Orders that require a change of address or other recipient information while in route to the recipient due to customer error will incur an additional re-routing fee of $10.00.

Undeliverable:

Order(s) returned to our facility undeliverable due to:

1.Customer supplied wrong address

2.Recipients unavailability to sign(where required by Shipper).

3.Shipment has been rejected by recipient.

will be charged the original shipping and handling fee as well as a 30% re-stocking fee.

Any balance due will be maintained as a  store credit for the period of one(1) year from date of purchase.   

Enid's Gift Baskets will happily re-ship to a new address or new recipient at the customers request. Please be advised that additional shipping fees will apply. 

 

Refunds:

Refunds are made in the form which they were received.

Refunds or credit will be processed in the name of the purchaser on record.

Please allow 72 hours for credit card refunds. 

Checks must clear our bank before refunds checks are issued. Please allow 7-10 business days after clear date for checks.

 

Privacy Policy:
Enid's Gift Baskets takes pride in having you as our customer and we respect your right to privacy. It is for this reason that we do not share any aspect of our valued customer information with any third party or affiliate companies. All the information we retain is kept private and used only by Enid's Gift Baskets to better serve you.

Methods of Payments:
We gladly accept Visa, Master Card, Discover, American Express and Pay Pal.
We also accept personal checks and money orders.

*Note* Please allow at least 10 days for processing when paying by check or money order. Items cannot be shipped prior to check or money clearing our bank.

Online order will receive an email notification with tracking information when your gift has shipped.

Returned checks:

There is a $35.00 fee for returned checks.

Credit Card fraud:

We take Credit Card fraud very seriously. Any fraudulent occurrences will be promptly reported to the proper authorities.

We Do Not Ship Internationally

 

If you should have any questions about your order please do not hesitate to call us at 1.800.598.9840 or e-mail us at enidsgiftbaskets@bellsouth.net

most inquiries are answered within 24 - 48 hrs.

 

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